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DSL connection disconnected

ashley1994
Hooked
Posts: 7
Fixes: 1
Registered: ‎09-01-2019

DSL connection disconnected

I have a phone call say my product and service is actived this morning at my new house. Plugged my router in to get on the gateway no internet connection and say the DSL connection is disconnected ???? Help
8 REPLIES 8
jab1
Seasoned Hero
Posts: 8,251
Thanks: 1,818
Fixes: 91
Registered: ‎24-02-2012

Re: DSL connection disconnected

Welcome to the forums, @ashley1994 . If your service was only activated today, it can take up to midnight for all the bits to fall into place.

If you still have problems tomorrow morning, come back and someone can possibly give you some help. Having said that, it would be good if you could report a successful connection as well.

John
ashley1994
Hooked
Posts: 7
Fixes: 1
Registered: ‎09-01-2019

Re: DSL connection disconnected

Ok will do thanks for you help jab1, I will wait till tomorrow and then go from Thier thankyou
Strat
Moderator
Moderator
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Registered: ‎14-04-2007

Re: DSL connection disconnected

Moderators Note
This topic has been moved from ADSL Broadband to My Order.

Customer and Forum Moderator. Windows 10 Firefox 93.0 (64-bit)

ashley1994
Hooked
Posts: 7
Fixes: 1
Registered: ‎09-01-2019

Re: DSL connection disconnected

Hi Stratit was meant to be yesterday was sorted they was a capacity issue, I got a call this morning to say it's all activated but I still have no internet at my property ?
jab1
Seasoned Hero
Posts: 8,251
Thanks: 1,818
Fixes: 91
Registered: ‎24-02-2012

Re: DSL connection disconnected

@ashley1994 The post by @Strat was just moving your post to the correct area in case it doesn't get sorted - I still suggest you wait until tomorrow morning before worrying,

John
ashley1994
Hooked
Posts: 7
Fixes: 1
Registered: ‎09-01-2019

Re: DSL connection disconnected

Hi Strat it was meant to be yesterday was sorted they was a capacity issue, I got a call this morning to say it's all activated but I still have no internet at my property ?
ashley1994
Hooked
Posts: 7
Fixes: 1
Registered: ‎09-01-2019

Re: DSL connection disconnected

Ok thanks @jab1
ashley1994
Hooked
Posts: 7
Fixes: 1
Registered: ‎09-01-2019

Re: DSL connection disconnected

Looks like be phoning tomorrow still no internet. Been day after day had issue been told would be installed then the next and then another issue been a nightmare from start to finish tbh.