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Contract renewal incorrect
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Contract renewal incorrect
03-09-2023 6:24 PM
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Very angry. I agreed a renewal contract price for basic broadband (not fibre) for £19.99 per month for 18 months back in August, to start on 3rd September. Confirmation email contract sent to me with this price too. Today I’ve received a bill for £31 and have been put onto a contract of £34 per month for 18 months and this will start to be taken on 10 September . Can’t contact plusnet because they are closed now. Awful. Anyone else had this experience and how to sort it?
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Re: Contract renewal incorrect
04-09-2023 12:10 PM
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Hi @Wild9191 I can see you've rang in today and spoken with one of our Customer Service Advisor's who have now got this resolved for you.
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