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Contract renewal incorrect

Wild9191
Newbie
Posts: 1
Registered: ‎03-04-2022

Contract renewal incorrect

Very angry. I agreed a renewal contract price for basic broadband (not fibre) for £19.99 per month for 18 months back in August, to start on 3rd September. Confirmation email contract sent to me with this price too. Today I’ve received a bill for £31 and have been put onto a contract of £34 per month for 18 months and this will start to be taken on 10 September . Can’t contact plusnet because they are closed now. Awful. Anyone else had this experience and how to sort it?
1 REPLY 1
ClaudiaG23
Plusnet Help Team
Plusnet Help Team
Posts: 361
Thanks: 156
Fixes: 25
Registered: ‎02-05-2023

Re: Contract renewal incorrect

Hi @Wild9191 I can see you've rang in today and spoken with one of our Customer Service Advisor's who have now got this resolved for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Claudia Garner
 Plusnet Help Team