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Contract Renewal - error

FIXED
Newbie
Posts: 2
Fixes: 1
Registered: ‎16-10-2020

Contract Renewal - error

When renewing my contract online once I ticked the terms and conditions and

ticked continue, I received a very unspecific error message. Please could you confirm whether my 
contract has been renewed or not?
Also, when I log into my account I have another message saying that I have change in progress.
 
Would be grateful if you could check this for me.
2 REPLIES 2
Seasoned Hero
Posts: 5,789
Thanks: 2,558
Fixes: 169
Registered: ‎30-06-2016

Re: Contract Renewal - error

@mhfarr13  Welcome to the forum.

There have been many cases recently where this message has been stuck on an account for months and preventing contract renewals going through. I suggest that you ring the Customer Options Team on 0800 0132632 and talk to them. Calls to this number tend to be answered fairly quickly.

Newbie
Posts: 2
Fixes: 1
Registered: ‎16-10-2020

Re: Contract Renewal - error

Fix

Thanks for your response, this morning I have logged in and the error message is no longer present. It has either been resolved or the issue has resolved itself.

Thanks again.