Contract Renewal - error

[#1]

When renewing my contract online once I ticked the terms and conditions and

ticked continue, I received a very unspecific error message. Please could you confirm whether my 

contract has been renewed or not?

Also, when I log into my account I have another message saying that I have change in progress.

Would be grateful if you could check this for me.

[#2]

@mhfarr13  Welcome to the forum.

There have been many cases recently where this message has been stuck on an account for months and preventing contract renewals going through. I suggest that you ring the Customer Options Team on 0800 0132632 and talk to them. Calls to this number tend to be answered fairly quickly.

[#3 · Accepted solution]

Thanks for your response, this morning I have logged in and the error message is no longer present. It has either been resolved or the issue has resolved itself.

Thanks again.