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Contract Renewal. No welcome email.

Posts: 16
Fixes: 1
Registered: ‎05-02-2013

Contract Renewal. No welcome email.

Had Online chat on 27/2/17. Sorted out a new 2 year contract.

Was expecting new welcome email with new contract + new router. Instead my account has resorted back to paying full without the discount. can anyone help. Takes to long waiting on phone or online chat again.


Posts: 34
Thanks: 8
Fixes: 2
Registered: ‎19-12-2016

Re: Contract Renewal. No welcome email.

Hey there,

Having checked your account I have sent you the breakdown of the agreed contract to the email on the account after seeing it hadn't been sent to you the first time. I can see that the contract is arranged to start from: 02/03/17 so unfortunately we have just missed the last invoice generated however your agreed discounts will be on your invoices moving forwards. I have double checked and seen that your router has been ordered and should arrive with you within the next 3-5 working days.


I hope this helps.