Contract Renewal. No welcome email.

[#1]

Had Online chat on 27/2/17. Sorted out a new 2 year contract.

Was expecting new welcome email with new contract + new router. Instead my account has resorted back to paying full without the discount. can anyone help. Takes to long waiting on phone or online chat again.

sultan3

[#2]

Hey there,

Having checked your account I have sent you the breakdown of the agreed contract to the email on the account after seeing it hadn't been sent to you the first time. I can see that the contract is arranged to start from: 02/03/17 so unfortunately we have just missed the last invoice generated however your agreed discounts will be on your invoices moving forwards. I have double checked and seen that your router has been ordered and should arrive with you within the next 3-5 working days.

I hope this helps.

 Ben