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Contract Renewal. No welcome email.

sultan3
Dabbler
Posts: 14
Fixes: 1
Registered: 05-02-2013

Contract Renewal. No welcome email.

Had Online chat on 27/2/17. Sorted out a new 2 year contract.

Was expecting new welcome email with new contract + new router. Instead my account has resorted back to paying full without the discount. can anyone help. Takes to long waiting on phone or online chat again.

sultan3

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 34
Thanks: 8
Fixes: 2
Registered: 19-12-2016

Re: Contract Renewal. No welcome email.

Hey there,

Having checked your account I have sent you the breakdown of the agreed contract to the email on the account after seeing it hadn't been sent to you the first time. I can see that the contract is arranged to start from: 02/03/17 so unfortunately we have just missed the last invoice generated however your agreed discounts will be on your invoices moving forwards. I have double checked and seen that your router has been ordered and should arrive with you within the next 3-5 working days.

 

I hope this helps.

 

 Ben

 Ben Devine
 Plusnet Help Team