Contract Renewal. No welcome email.
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Contract Renewal. No welcome email.
28-02-2017 11:53 PM
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Had Online chat on 27/2/17. Sorted out a new 2 year contract.
Was expecting new welcome email with new contract + new router. Instead my account has resorted back to paying full without the discount. can anyone help. Takes to long waiting on phone or online chat again.
sultan3
Re: Contract Renewal. No welcome email.
01-03-2017 12:59 PM
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Hey there,
Having checked your account I have sent you the breakdown of the agreed contract to the email on the account after seeing it hadn't been sent to you the first time. I can see that the contract is arranged to start from: 02/03/17 so unfortunately we have just missed the last invoice generated however your agreed discounts will be on your invoices moving forwards. I have double checked and seen that your router has been ordered and should arrive with you within the next 3-5 working days.
I hope this helps.
Ben
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