cancel
Showing results for 
Search instead for 
Did you mean: 

Contacting the Provisioning Team

clairehew
Hooked
Posts: 5
Registered: ‎05-12-2018

Contacting the Provisioning Team

I am getting a little frustrated. Have spent 2 hours already this week waiting to get through to customer service. Finally got through yday. They havent actioned my problem.now on.hold another 20mins . Why is there no live chat facility or an option for the provisioning team directly. My patience is wearing thin. Any help welcomed.
10 REPLIES 10
Moderator
Moderator
Posts: 21,348
Thanks: 3,162
Fixes: 658
Registered: ‎11-01-2008

Re: Contacting the Provisioning Team


Moderators Note


This topic has been moved from Home Phone to My Orders 

 


 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
clairehew
Hooked
Posts: 5
Registered: ‎05-12-2018

Re: Contacting the Provisioning Team

It isn't an order I am a current customer.
Plusnet Help Team
Plusnet Help Team
Posts: 7,262
Thanks: 759
Fixes: 290
Registered: ‎01-01-2012

Re: Contacting the Provisioning Team

Sorry to hear this.

I can see you've spoken with us regarding this and the issue is under investigation.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
clairehew
Hooked
Posts: 5
Registered: ‎05-12-2018

Re: Contacting the Provisioning Team

This still isn't resolved 3 weeks on.
I have waited hours and hours to get through to the provisioning team. My other utilities hace moved over expect this which you are holding up.
I need to escalate this to a complaint please advise how I do this.
Plusnet Help Team
Plusnet Help Team
Posts: 14,778
Thanks: 4,579
Fixes: 760
Registered: ‎21-04-2017

Re: Contacting the Provisioning Team

Hi there.

I can confirm we're dealing with this as a complaint.

Can you confirm exactly what this query is about? Feel free to PM me if you prefer.

From what I can see your address on the Openreach systems matches what is shown on your account here.

If that address is incorrect, can you PM me the correct one please?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
clairehew
Hooked
Posts: 5
Registered: ‎05-12-2018

Re: Contacting the Provisioning Team

My problem.still isn't resolved!
Plusnet Help Team
Plusnet Help Team
Posts: 569
Thanks: 80
Fixes: 41
Registered: ‎02-05-2017

Re: Contacting the Provisioning Team

Thanks for your response @clairehew

 

I am sorry your issue is still not resolved. I can see it is currently in hand with our Provisioning Department and we are currently waiting on further updates from our suppliers from the ORDI we raised to update the address details. As soon as we have any further information, we will update you via the open support ticket.

 

I do apologise for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 14,778
Thanks: 4,579
Fixes: 760
Registered: ‎21-04-2017

Re: Contacting the Provisioning Team

@clairehew, this should be sorted now. Apologies for the amount of time it's taken to resolve. Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
clairehew
Hooked
Posts: 5
Registered: ‎05-12-2018

Re: Contacting the Provisioning Team

Thank you. I.will inform UW tomorrow.
The communication.and service from.yourselves has been dreadful and i will have been paying more with my new provider due to the package deal i should have commenced a month ago. Plewse feed this back.
Plusnet Alumni (retired) Dumbledore
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Contacting the Provisioning Team

Hello @clairehew

 

I am deeply sorry for the time frame it has taken to resolve this issue and the inconvenience this has caused you.

 

We have marked the complaint on your ticket and raised appropriate feedback in regards to this matter.

 

You can view this ticket by Clicking Here

 

Please feel free to comment on the ticket and let us know if there is anything we can do.

 

Once you have done this, notify us on the Community Forum, so we can continue to assist you.

 

Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team