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Contacting the Provisioning Team

clairehew
Newbie
Posts: 2
Registered: 2 weeks ago

Contacting the Provisioning Team

I am getting a little frustrated. Have spent 2 hours already this week waiting to get through to customer service. Finally got through yday. They havent actioned my problem.now on.hold another 20mins . Why is there no live chat facility or an option for the provisioning team directly. My patience is wearing thin. Any help welcomed.
3 REPLIES
Moderator
Moderator
Posts: 19,296
Thanks: 2,169
Fixes: 350
Registered: ‎11-01-2008

Re: Contacting the Provisioning Team


Moderators Note


This topic has been moved from Home Phone to My Orders 

 


 

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

clairehew
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Contacting the Provisioning Team

It isn't an order I am a current customer.
Plusnet Help Team
Plusnet Help Team
Posts: 6,136
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Contacting the Provisioning Team

Sorry to hear this.

I can see you've spoken with us regarding this and the issue is under investigation.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team