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Contacting the Provisioning Team

FIXED
Saw-Lau
Newbie
Posts: 5
Registered: ‎10-10-2018

Contacting the Provisioning Team

I'd like to change my installation date (I think there is a problem on the website when signing up where it skipped some dates to select from after choosing 'more').

Is anybody able to tell me how to contact the provisioning team? I've phoned support on 0800 432 0200 twice now, and waited twenty minutes and thirty minutes to speak to people who weren't able to help me but suggested I contact provisioning... The only issue is they gave me the advice that the provisioning team were on the same support number, but nobody was able to tell me the combination of menu selections to make in order to get through to them.

Does anybody in the community know which buttons to push in order to get through to them?

8 REPLIES 8
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Contacting the Provisioning Team

Sorry to hear you haven't been able to get through.

If you can PM me the date I'll get that arranged for you

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Saw-Lau
Newbie
Posts: 5
Registered: ‎10-10-2018

Re: Contacting the Provisioning Team

Thanks, Matthew - I've sent you a PM.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Contacting the Provisioning Team

Thanks for the details.

We've requested the date be changed and we'll confirm the change as soon as possible

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Saw-Lau
Newbie
Posts: 5
Registered: ‎10-10-2018

Re: Contacting the Provisioning Team

Many thanks.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: Contacting the Provisioning Team

Good news.

The amendment has been accepted so the engineer will go out on the date you requested

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Saw-Lau
Newbie
Posts: 5
Registered: ‎10-10-2018

Re: Contacting the Provisioning Team

Hi - I haven't had an e-mail or text confirmation of the change of date yet - should I expect one?

Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: Contacting the Provisioning Team

Fix

Hi @Saw-Lau sorry that you haven't received this, I have confirmed this here

 

Kind regards, -

Saw-Lau
Newbie
Posts: 5
Registered: ‎10-10-2018

Re: Contacting the Provisioning Team

Many thanks!