Contacting the Provisioning Team
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Contacting the Provisioning Team
05-12-2018 5:51 PM
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Re: Contacting the Provisioning Team
05-12-2018 5:53 PM
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Moderators Note
This topic has been moved from Home Phone to My Orders
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Contacting the Provisioning Team
05-12-2018 6:01 PM
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Re: Contacting the Provisioning Team
06-12-2018 12:51 PM
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Re: Contacting the Provisioning Team
19-12-2018 3:41 PM
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I have waited hours and hours to get through to the provisioning team. My other utilities hace moved over expect this which you are holding up.
I need to escalate this to a complaint please advise how I do this.
Re: Contacting the Provisioning Team
19-12-2018 4:19 PM
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Hi there.
I can confirm we're dealing with this as a complaint.
Can you confirm exactly what this query is about? Feel free to PM me if you prefer.
From what I can see your address on the Openreach systems matches what is shown on your account here.
If that address is incorrect, can you PM me the correct one please?
Re: Contacting the Provisioning Team
19-12-2018 5:45 PM
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Re: Contacting the Provisioning Team
19-12-2018 6:46 PM
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Thanks for your response @clairehew
I am sorry your issue is still not resolved. I can see it is currently in hand with our Provisioning Department and we are currently waiting on further updates from our suppliers from the ORDI we raised to update the address details. As soon as we have any further information, we will update you via the open support ticket.
I do apologise for any inconvenience caused
Re: Contacting the Provisioning Team
26-12-2018 11:28 AM - edited 26-12-2018 7:34 PM
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@clairehew, this should be sorted now. Apologies for the amount of time it's taken to resolve. Let us know if you need any further assistance.
Re: Contacting the Provisioning Team
26-12-2018 7:07 PM
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The communication.and service from.yourselves has been dreadful and i will have been paying more with my new provider due to the package deal i should have commenced a month ago. Plewse feed this back.
Re: Contacting the Provisioning Team
26-12-2018 8:17 PM
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Hello @clairehew
I am deeply sorry for the time frame it has taken to resolve this issue and the inconvenience this has caused you.
We have marked the complaint on your ticket and raised appropriate feedback in regards to this matter.
You can view this ticket by Clicking Here
Please feel free to comment on the ticket and let us know if there is anything we can do.
Once you have done this, notify us on the Community Forum, so we can continue to assist you.
Many thanks.
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