Contacting the Provisioning Team

[#1]

I'd like to change my installation date (I think there is a problem on the website when signing up where it skipped some dates to select from after choosing 'more').

Is anybody able to tell me how to contact the provisioning team? I've phoned support on 0800 432 0200 twice now, and waited twenty minutes and thirty minutes to speak to people who weren't able to help me but suggested I contact provisioning... The only issue is they gave me the advice that the provisioning team were on the same support number, but nobody was able to tell me the combination of menu selections to make in order to get through to them.

Does anybody in the community know which buttons to push in order to get through to them?

[#2]

Sorry to hear you haven't been able to get through.

If you can PM me the date I'll get that arranged for you

[#3]

Thanks, Matthew - I've sent you a PM.

[#4]

Thanks for the details.

We've requested the date be changed and we'll confirm the change as soon as possible

[#5]

Many thanks.

[#6]

Good news.

The amendment has been accepted so the engineer will go out on the date you requested

[#7]

Hi - I haven't had an e-mail or text confirmation of the change of date yet - should I expect one?

[#8 · Accepted solution]

Hi @Saw-Lau sorry that you haven't received this, I have confirmed this here

Kind regards, -

[#9]

Many thanks!