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Confused re dates and service

Posts: 1
Registered: ‎21-06-2017

Confused re dates and service




I need help understanding my order.  

I ordered Unlimited Fibre Extra and as such it shows in the "Member Centre".

I have received a couple of messages that are confusing.

1. One says that someone will come to my home to install on:-------  And the date is blank

2. Another says "your broadband...." Is this different than Fibre?


I also received an email saying my request had been cancelled and another re-instated.  Can someone help me clarify?


Thank you 

Community Gaffer
Community Gaffer
Posts: 26,475
Thanks: 10,124
Fixes: 1,587
Registered: ‎21-04-2017

Re: Confused re dates and service

Hi there,


Sorry for the confusing messages you've received.


Having reviewed your account, your phone & fibre transfer is progressing for the 4th July.


You don't need to be home for this to complete. You'll receive email/text notifications on the day when your phone service is ready to use and then when your broadband is activated. It can happen at any point up to midnight.


Let us know if you have any questions or concerns.



From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi