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Confused over start date...

mutleylarf
Newbie
Posts: 2
Registered: ‎16-09-2017

Confused over start date...

I upgraded to fibre optic a little while ago and was told my upgrade date was around 8th September.

I paid for the router (which still hasn't arrived) and have had no further communication.

My current broadband is terrible - can't stream now TV, can't download games, can't play PS4 without 'lag'...really desperate for this upgrade!

Is this normal for Plusnet to give a date and then communicate delays?!

Username: mutleylarf
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,473
Thanks: 10,117
Fixes: 1,586
Registered: ‎21-04-2017

Re: Confused over start date...

Hi there.

 

Sorry about the lack of communication.

Your fibre order has been delayed due to engineer availability I'm afraid. It's set to go live on the 26th. You'll receive an email in the early hours of the morning, advising the product change is complete. By the evening you should see improved speeds.

 

Anoush

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet