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Confirming PlusNet engineer

Sw25
Newbie
Posts: 2
Registered: ‎04-08-2020

Confirming PlusNet engineer

Can a member of the team please confirm that an engineer is definitely booked for my property today?

I’m aware the time right now is before the ‘cut off’ time but having signed up to Plusnet on the 28th JUNE and it’s now August and I have no internet (previous provider cut me off), no access to plusnet provisioning services (you’ve switched off your phone lines for weeks) and very very limited communication I have no idea where I stand. I have lost £200 a week in online work because my mobile data can’t cover it And I can’t afford to buy more due to limited earnings, I have also lost employed income today due to having to be off work. Top cashback have declined my £70 cashback as my original order was cancelled in order for a new phone line to be fitted (which I’m hoping will happen today)

Signing up to Plusnet has proved to be one of the worst decisions I have made, and you’ve single handidly managed to destroy my mental health over the past month or so.

The engineer not turning up really would be the last nail in the coffin.

Hopefully someone at plusnet is available for the customers and will respond ?Huh
3 REPLIES 3
Sw25
Newbie
Posts: 2
Registered: ‎04-08-2020

Re: Confirming PlusNet engineer

No one has showed up.
Can’t even say I’m surprised.
dvorak
Moderator
Moderator
Posts: 25,298
Thanks: 4,665
Fixes: 1,182
Registered: ‎11-01-2008

Re: Confirming PlusNet engineer


Moderators Note


This topic has been moved from ADSL Broadband to My Order

Customer / Moderator
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If it fixed it click 'This fixed my problem'
LordFoul
Plusnet Help Team
Plusnet Help Team
Posts: 779
Thanks: 88
Fixes: 32
Registered: ‎06-08-2018

Re: Confirming PlusNet engineer

Hi @Sw25,

 

Thanks for getting in touch, I appreciate your query and apologise for any issues with the engineer.

 

I called you today and have taken ownership of your orders today. Full details of any progress will be posted here.

 

Please feel free to let us know any questions you may have via the ticket.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team