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Conection to fibre

bobburling
Newbie
Posts: 2
Registered: 2 weeks ago

Conection to fibre

I wondered if you could tell me when our fibre upgrade will be connected, also our phone caller display is not working. thanks, Bob.

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,405
Thanks: 627
Fixes: 243
Registered: ‎01-01-2012

Re: Conection to fibre

Thanks for getting in touch.

We've been unable to place your fibre order until today as we were waiting for your landline to transfer over. I've placed the order for you and we'll confirm the date as soon as possible.

With regards to the caller display, I've placed an order to add this manually for you and this should be up and running within the next hour or so.

Apologies for any inconvenience caused

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
bobburling
Newbie
Posts: 2
Registered: 2 weeks ago

Re: Conection to fibre

All fixed on caller display, thank you, await confirmation of fibre conection, thanks again, regards Bob.
Moderator
Moderator
Posts: 18,865
Thanks: 3,004
Fixes: 255
Registered: ‎06-04-2007

Re: Conection to fibre

Moderator's Note(s)

Thread moved from Fibre Broadband to My Order.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 343
Thanks: 44
Fixes: 15
Registered: ‎06-08-2018

Re: Conection to fibre

Hi @bobburling


I have responded via a ticket on your account with further detail on your issue. You can view these details here

If you have any questions feel free to get in touch

- Warwick

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team