Conection to fibre

[#1]

I wondered if you could tell me when our fibre upgrade will be connected, also our phone caller display is not working. thanks, Bob.

[#2]

Thanks for getting in touch.

We've been unable to place your fibre order until today as we were waiting for your landline to transfer over. I've placed the order for you and we'll confirm the date as soon as possible.

With regards to the caller display, I've placed an order to add this manually for you and this should be up and running within the next hour or so.

Apologies for any inconvenience caused

[#3]

All fixed on caller display, thank you, await confirmation of fibre conection, thanks again, regards Bob.

[#4]

Moderator's Note(s)

Thread moved from Fibre Broadband to My Order.

[#5]

Hi @bobburling


I have responded via a ticket on your account with further detail on your issue. You can view these details here

If you have any questions feel free to get in touch

- Warwick

[#6]

Hi guys, I have had my fibre connection for 11 days now, still under 6 mps?

[#7]

Hi @bobburling 

I'm really sorry to hear this. 

If the speed is lower than it should be, please can you raise a fault here and let us know when you have done this? 

Thanks,

MoR