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Complaint

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Newbie
Posts: 2
Registered: ‎02-07-2020

Complaint

I raised a complaint regarding my services because no router was received or ordered by plusnet before services started. I had thought the complaint had been resolved by a lady called [CSA Removed] in complaints on 5 June 2020, however, to date the gesture offer made that day has not yet been credited to my account. Can this be done now please?

Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.

2 REPLIES 2
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Moderator
Moderator
Posts: 29,633
Thanks: 3,069
Fixes: 460
Registered: ‎14-04-2007

Re: Complaint

Moderators Note
This topic has been moved from Everything Else to My Order.

Customer and Forum Moderator. Windows 10 Firefox 79.0 (64-bit)

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Plusnet Help Team
Plusnet Help Team
Posts: 17,528
Thanks: 5,459
Fixes: 921
Registered: ‎21-04-2017

Re: Complaint

Thanks for getting in touch @tommo85 

I'm really sorry for the delay in applying the credit. We're applying the credit now and it'll go towards your next bill.

I've also passed feedback on regarding this as it appears to have not been applied because of adviser error.

Let us know if there's anything else you'd need help with

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team