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Compensation

MarkB1971
Interested
Posts: 1
Registered: ‎10-11-2020

Compensation

We placed an order for Plusnet unlimited fibre extra on 28th August 2020.  We are STILL without service. 

We were promised activation in September, then October and now November.  We have no landline and no broadband.  We have been promised call backs countless times, and no one calls.  We are paying for subscription services (Ancestry, Sky, Prime, Netflix) that we cannot access and we have had to buy a mobile phone contract to make phone calls.

Are we entitled to compensation?  Should we cancel the contract and go elsewhere?

Thanks

Mark