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Compensation scheme

CoolerKing
Grafter
Posts: 40
Thanks: 4
Registered: ‎02-08-2016

Compensation scheme

Anyone have any experience of this. I had to cancel because Openreach engineer failed to install as per agreement. https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...
6 REPLIES 6
Baldrick1
Moderator
Moderator
Posts: 11,958
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Registered: ‎30-06-2016

Re: Compensation scheme

@CoolerKing 

My opinion as a fellow customer.

You did not have to cancel, you chose to cancel. At no time were you without a service. I doubt that would result in compensation, see https://www.plus.net/help/legal/automatic-compensation/

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CoolerKing
Grafter
Posts: 40
Thanks: 4
Registered: ‎02-08-2016

Re: Compensation scheme

1. Engineer did not start installation and lied about it.
2. Breach of contract
3. Loss of confidence should this happen again and leave me without access to internet led to cancellation of update.
4. Loss of the time and money wasted because the installation was not carried out through no fault of mine.

I was looking for someone with legal experience to answer this. Are you experienced in legal matters or is your reply a guess?
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,900
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Registered: ‎27-04-2007

Re: Compensation scheme

Cheers for taking my call just now, as agreed its no good that the Openreach engineer didn't complete the order correctly and also didn't communicate the reason for that properly on the notes. 

 

As mentioned I'm so sorry for the poor experience and I'm passing feedback on to Openreach for you. 

 

Adam

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 Adam Walker
 Plusnet Help Team
Mustrum
Community Veteran
Posts: 3,612
Thanks: 1,091
Fixes: 77
Registered: ‎13-08-2015

Re: Compensation scheme

@CoolerKing  from your own link I see no mention of any of the things on your list, so see no reason that compensation should be paid. Had you not cancelled you would have been.

CoolerKing
Grafter
Posts: 40
Thanks: 4
Registered: ‎02-08-2016

Re: Compensation scheme

Thanks.
CoolerKing
Grafter
Posts: 40
Thanks: 4
Registered: ‎02-08-2016

Re: Compensation scheme

Oh. Would I? 🤣👍👋