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Compensation complaint

broden2012
Newbie
Posts: 1
Thanks: 1
Registered: ‎22-02-2023

Compensation complaint

My service was delayed for over 2 months when I moved house. Took time off work for engineers who never cam etc. Finally sorted out and was offered £315 compensation was very happy with this as covered all my time. Have just received a email to say will pe compensated £16.80. Cant really understand what's happened and not very happy. Hate having to be on hold for over a hour as I have done this loads over oast few months. Any ideas?
1 REPLY 1
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,489
Thanks: 554
Fixes: 97
Registered: ‎27-11-2020

Re: Compensation complaint

Hey there Jamie, I can see it has all been added on to the account now for you.

 

Do you need me to do anything else on my side?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team