Commencement Of Services
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Commencement Of Services
31-01-2019 12:43 PM
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Hi, New line installed today (after prior issues) and definitely working. Have the orange lights as advised I would. Just want to check that my internet will be activated on my account as I understand an order was cancelled before and a new one may or may not have been set to activate?
Many thanks in advance!
Re: Commencement Of Services
31-01-2019 3:01 PM
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My line was installed yestereday - account still not live.
Re: Commencement Of Services
31-01-2019 5:55 PM
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Sorry for the issue with this, it looks like there's been an issue on our account system that's stopped your login from authenticating. I've just fixed that now but I can see that the router is trying to connect with the wrong password configured so you'll need to log in and update that and you should then get straight back online. Let me know if you need any advice on how to do that.
It looks like you were affected by the same issue, however I've fixed the issue on your account and your router should connect up automatically within the next few minutes.
I'm off to speak with our incident team about the problem right now.
Re: Commencement Of Services
31-01-2019 6:21 PM
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Hey,
When you say 'straight back online' do you mean online for the first time? If you mean the router admin password...I try and type it in to connect to the admin hub... and it says 'you are not connected to the internet'... could you please advise?
Re: Commencement Of Services
31-01-2019 7:38 PM
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Mines up and running
thanks
Re: Commencement Of Services
01-02-2019 7:59 AM
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