Clearing a Openreach cease order ,Can any staff member help?

[#1]

Thank you for your reply

Unfortunately  FTTP is unavailable, my area is only part fibre (if I've understood that correctly)

I'm worried that this topic will keep just getting pushed down the road while we keep waiting for open reach to respond

Hence the original question:

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I hope there is a provisioning specialist on this, who has direct contact with Openreach's escalation team. 

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[#2]

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@lahbrannan1 wrote:

Hi @Ashwaa 

I have cross referenced the information on your account along with your post and can see our support team are actively working on clearing the cited cease order.

I am sorry for the ongoing inconvenience, we will update you further over the next few days once we hear back from our suppliers.

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That status somewhat precludes the forum staff adding to the space.  It sounds as though this is with the escalation team already ... and there is a bridge case in place with Openreach.  No amount of pressure from Plusnet will expedite a bridge case; the disposition from Openreach is within 48 hours you will get an update ... do not bother us in the meantime.

[#3]

Even if that update is 'wait another 48 hours for another update'

[#4]

Hi @Ashwaa 

Please be assured the case has already been escalated with our suppliers. I do appreciate it is frustrating with the delays howevber we do not have the means to duplicate what has already been requested- we need to allow the suppliers a sufficient period of time to fix the issue at hand.

Once we receive an update we will be in touch, apologies for the continued inconvenience.

Thanks

Lee