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Checking your line We've found a potential problem on your telephone line

Newbie
Posts: 2
Registered: ‎31-10-2019

Checking your line We've found a potential problem on your telephone line

Hello,

 

I placed an order on the 22nd of october, got my router delivered three days later, and my setup has been stuck for a few days on "Checking your line We've found a potential problem on your telephone line"

 

It says the next step is for someone to get in contact, but this hasnt happened yet so I thought I'd try a forum post after seeing a few other such issues where people got stuck on this step.

 

Any help greatly appreciated! Smiley

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 762
Thanks: 83
Fixes: 30
Registered: ‎06-08-2018

Re: Checking your line We've found a potential problem on your telephone line

Hi @novatiempo,

 

Thanks for getting in touch.

 

I'm sorry to hear that and apologise for any inconvenience this has caused you.

 

I've had a look at the broadband order and regrettably it has failed. I've asked a colleague to look at the ticket tomorrow and he will get back to you with further information about the next steps.

 

Let us know if you need anything further.

 

Thanks - LF

If this post resolved your issue please click the 'This fixed my problem' button
  Tahir M
 Plusnet Help Team
Newbie
Posts: 2
Registered: ‎31-10-2019

Re: Checking your line We've found a potential problem on your telephone line

Thanks for looking into this for me!

 

The ticket you opened seems to indicate that I cant have a new contract for phone/internet on a phone number that is already in use - does this mean that switching to Plusnet necessitates I cancel my old contract?

Plusnet Help Team
Plusnet Help Team
Posts: 15,170
Thanks: 458
Fixes: 126
Registered: ‎27-04-2007

Re: Checking your line We've found a potential problem on your telephone line

Hi there, don't worry about cancelling your previous service as everything is set to go ahead with that automatically so apologies for any confusion.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team