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Checking your line: We've found a potential problem on your telephone line...

FIXED
stroebs
Newbie
Posts: 3
Fixes: 1
Registered: ‎21-04-2020

Checking your line: We've found a potential problem on your telephone line...

Hey Plusnet,

 

I don't want to phone in as the call may be unnecessary. I see this issue commonly occurs when a previous Plusnet subscriber's residence has a Plusnet service ordered (I moved in a week ago).

 

Openreach have already been here and said everything is sorted and I can plug my equipment in already. What are the next steps?

2 REPLIES 2
stroebs
Newbie
Posts: 3
Fixes: 1
Registered: ‎21-04-2020

Re: Checking your line: We've found a potential problem on your telephone line...

Looks like that is resolved now. Now we wait for broadband activation... Line in synchronising at least!

stroebs
Newbie
Posts: 3
Fixes: 1
Registered: ‎21-04-2020

Re: Checking your line: We've found a potential problem on your telephone line...

Fix

router-status.PNGrouter-config.PNG

 

Does this mean my line is ready for use?