Checking your line We've found a potential problem on your telephone line

[#1]

Hello,

I placed an order on the 22nd of october, got my router delivered three days later, and my setup has been stuck for a few days on "Checking your line We've found a potential problem on your telephone line"

It says the next step is for someone to get in contact, but this hasnt happened yet so I thought I'd try a forum post after seeing a few other such issues where people got stuck on this step.

Any help greatly appreciated!

[#2]

Hi @novatiempo,

Thanks for getting in touch.

I'm sorry to hear that and apologise for any inconvenience this has caused you.

I've had a look at the broadband order and regrettably it has failed. I've asked a colleague to look at the ticket tomorrow and he will get back to you with further information about the next steps.

Let us know if you need anything further.

Thanks - LF

[#3]

Thanks for looking into this for me!

The ticket you opened seems to indicate that I cant have a new contract for phone/internet on a phone number that is already in use - does this mean that switching to Plusnet necessitates I cancel my old contract?

[#4]

Hi there, don't worry about cancelling your previous service as everything is set to go ahead with that automatically so apologies for any confusion.