Checking your details

[#1]

Hey, I placed a fibre order over a week ago but the tracker still says checking your details? Not been given an activation date or anything, and I'm currently stuck without internet as we were with Sky (copper, not fibre), meant to get with Vodafone but then they kept cancelling for no reason but had already sent sky the working line takeover. This means we're now without internet until plusnet decides to send me a router and activate it!

[#2 · Accepted solution]

Thanks for getting in touch @Sarmstr7

It looks like your orders weren't placed due to a system issue.

I've replaced them for you now and we'll confirm the transfer date within the next 24 hours