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Checking your details

matthesketh
Newbie
Posts: 1
Registered: ‎05-06-2018

Checking your details

Hello,

 

I placed an order early last week and since then my order tracker has been showing 'Checking your details' How long should I be expecting this to take? I'd like to move this along if possible because my current contract is due to run out toward the end of the month.

Thanks,

Matt

 

 

 

 

1 REPLY 1
abails0105
Plusnet Help Team
Plusnet Help Team
Posts: 782
Thanks: 105
Fixes: 59
Registered: ‎02-05-2017

Re: Checking your details

Hi @matthesketh

 

Thanks for getting in contact. I am sorry to hear you have not received any communication from ourselves as of yet. I have looked into the account for you now and created a support ticket for you. This can be viewed here

 

Let us know if you need any further assistance.

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team