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Checking activation status

Stuartdg
Newbie
Posts: 4
Registered: ‎12-11-2018

Checking activation status

It's activation day and after reading a few posts here I'm not sure I trust the reliability of a text message to let me know my connection is active. Is there anyway to check this myself? The text informing me when the activation is due advising not turning the router on before I've received notification
7 REPLIES 7
RealAleMadrid
Seasoned Champion
Posts: 1,382
Thanks: 616
Fixes: 30
Registered: ‎07-07-2009

Re: Checking activation status

 

Connect your router, you won't break anything if it doesn't work.

SpendLessTime
Aspiring Hero
Posts: 2,849
Thanks: 849
Fixes: 82
Registered: ‎21-09-2009

Re: Checking activation status

While you wait for a member of staff to confirm, you can do a quick check for yourself to see if the order has a completion date.

Have a look at the BT Wholesale checker site at https://www.dslchecker.bt.com/adsl/adslchecker.welcome

Enter your phone number and look in the text below the results table.

It will say if there is an open order on your line and more importantly the date it is due to be completed.

 

Hopefully the date shown is today 17th November 2018.

 

And the broadband can start working anytime up to midnight on give live day.

Stuartdg
Newbie
Posts: 4
Registered: ‎12-11-2018

Re: Checking activation status

I've put my number into that site but there is nothing about completion date in the text.
SpendLessTime
Aspiring Hero
Posts: 2,849
Thanks: 849
Fixes: 82
Registered: ‎21-09-2009

Re: Checking activation status

In that case, it is one of these things

  1. The order has completed as it only shows open orders
  2. Only the phone service was ordered successfully by Plusnet (don't laugh it happens sometimes)
  3. Something has gone wrong with the activation but the order is closed

Have you tried plugging in the Plusnet router?

That is the next thing to do.

JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Checking activation status

Hi @Stuartdg,

 

Sorry for the late response. It looks like at about 7pm on the 17th your connection came up and has been stable since it looks like there were a few problems with the automatic setup but these were resolved after a conversation with one of the support staff. 

 

Hopefully everything is now as it should be, but if not let us know what's wrong and we'll try and fix it for you. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Stuartdg
Newbie
Posts: 4
Registered: ‎12-11-2018

Re: Checking activation status

Yeah all sorted now. I was getting impatient so decided to call customer support. Not sure what he did but it was up and running while he put me on hold.

Thanks for the responses.
JOLO
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: Checking activation status

@Stuartdg, I can understand the impatience completely. We'll I'm glad you're up and running, and sorry it wasn't as smooth as it should have been. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team