Checking activation status

[#1]

It's activation day and after reading a few posts here I'm not sure I trust the reliability of a text message to let me know my connection is active. Is there anyway to check this myself? The text informing me when the activation is due advising not turning the router on before I've received notification

[#2]

Connect your router, you won't break anything if it doesn't work.

[#3]

While you wait for a member of staff to confirm, you can do a quick check for yourself to see if the order has a completion date.

Have a look at the BT Wholesale checker site at https://www.dslchecker.bt.com/adsl/adslchecker.welcome

Enter your phone number and look in the text below the results table.

It will say if there is an open order on your line and more importantly the date it is due to be completed.

Hopefully the date shown is today 17th November 2018.

And the broadband can start working anytime up to midnight on give live day.

[#4]

I've put my number into that site but there is nothing about completion date in the text.

[#5]

In that case, it is one of these things

1. The order has completed as it only shows open orders
2. Only the phone service was ordered successfully by Plusnet (don't laugh it happens sometimes)
3. Something has gone wrong with the activation but the order is closed

Have you tried plugging in the Plusnet router?

That is the next thing to do.

[#6]

Hi @Stuartdg,

Sorry for the late response. It looks like at about 7pm on the 17th your connection came up and has been stable since it looks like there were a few problems with the automatic setup but these were resolved after a conversation with one of the support staff. 

Hopefully everything is now as it should be, but if not let us know what's wrong and we'll try and fix it for you. 

[#7]

Yeah all sorted now. I was getting impatient so decided to call customer support. Not sure what he did but it was up and running while he put me on hold.

Thanks for the responses.

[#8]

@Stuartdg, I can understand the impatience completely. We'll I'm glad you're up and running, and sorry it wasn't as smooth as it should have been.