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Charged for new line in error

lisalou77
Newbie
Posts: 1
Registered: 07-12-2017

Charged for new line in error

Hi 

I'm hoping you're going to be able to help me. I've just changed supplier to Plusnet and I can see that I've been charged £49.99 for a phone line installation. I was not aware we would need one as from what I understand Plusnet use the same cables as BT (our previous supplier). This was not something that was highlighted as required when I provided my details so I'm assuming there has been an error. I've been trying to get through to customer services about this but the chat option is never available and the phone wait times are always been 30-45 mins. I hope you can help!

Thanks

Lisa

Moderator's note by Mike (Mav): Changed thread title after split to its own thread.

2 REPLIES
Moderator
Moderator
Posts: 17,089
Thanks: 2,067
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Registered: 06-04-2007

Re: Charged for new line in error

Moderator's note:

Split to its own thread for better visibilty.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
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Plusnet Help Team
Plusnet Help Team
Posts: 5,152
Thanks: 1,192
Fixes: 255
Registered: 21-04-2017

Re: Charged for new line in error

Hi Lisa.

I've had a look through your account. From a breakdown of your invoices here, I can't see where we've charged you for a new line installation. If I've got something wrong let me know please.

 

-Anoush

 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team