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Changeover no notice no router

Michael_x
Newbie
Posts: 2
Registered: ‎26-01-2021

Changeover no notice no router

12th January I signed up for plusnet. I received an email giving a telephone changer date of 26th January and then one about a router being sent.

I haven't been advised of a changeover date and haven't received a router.

However shortly after midnight my TalkTalk Internet stopped working shortly after midnight on 26th January. Checking showed it has been switched to Plusnet. No notice. No warning.

There is no way to email customer service. Can't get through on the 0800 number, just music.

I need a contact email address for plusnet so I can contact them to get this sorted.
Tags (2)
3 REPLIES 3
Gel
All Star
Posts: 2,058
Thanks: 241
Fixes: 25
Registered: ‎02-08-2007

Re: Changeover no notice no router

There is no e mail address for PN.
Your post is confusing as you say you had an e mail with a changeover date, but in para afterwards you say you haven't had a changeover date?
Strat
Moderator
Moderator
Posts: 30,345
Thanks: 3,314
Fixes: 505
Registered: ‎14-04-2007

Re: Changeover no notice no router

Moderators Note
This topic has been moved from ADSL Broadband to My Orders.

Customer and Forum Moderator. Windows 10 Firefox 87.0 (64-bit)

Michael_x
Newbie
Posts: 2
Registered: ‎26-01-2021

Re: Changeover no notice no router

I received an email notification for changeover of voice telephone line.

I received no notification of a date or time for broadband changeover.