Changed Mind about an Upgrade order.

[#1]

Yesterday I requested an update to fibre, for various reasons I've had a change of mind, can this be cancelled online or do I have to use the phone support ?

[#2]

You'll need to call the customer options team.

[#3]

Thanks, sorted, but for gods sake tell someone to get rid of that vile 80's music when on hold, it's pure torture.