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Change to Activation Date

danieljones85
Newbie
Posts: 1
Registered: ‎23-01-2018

Change to Activation Date

Hi, I've just signed up for broadband and home phone, and there was no point in the signup process where you could specify an activation date. I need my activation date to be 28th Feb, when my contract with my current provider ends. Please could you sort this out for me?

Thanks in advance.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 9,977
Thanks: 3,167
Fixes: 504
Registered: ‎21-04-2017

Re: Change to Activation Date

Welcome to the community forums and to Plusnet @danieljones85

I'll make sure we change your activation date when we can. We'll need to wait until our automated system has fully processed the order, which should be within a few hours, at most 24 hours.

 

We'll then amend the date and will confirm it via your account.

 

Hope this helps. -Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
peterthorn
Newbie
Posts: 1
Registered: ‎23-01-2018

Re: Change to Activation Date

Good luck with that!

I was promised an activation by telephone on 11th January for the 12th January.

Nothing happened and I was told it would be sorted our on Monday 15th Jan.

On 15th jan, I was told the connection would happen on 19th Jan

On 19 th Jan no activation occurred and  I was told I would get an update on 29th Jan!

Still waiting for any more information...........level of customer service barely credible

Peter

Plusnet Help Team
Plusnet Help Team
Posts: 9,977
Thanks: 3,167
Fixes: 504
Registered: ‎21-04-2017

Re: Change to Activation Date

Welcome to the community forums Peter.

 

I'm really sorry for the delay that you're encountering with your order.

I've had a look into this and I can see the order is stuck within the Openreach systems. Our suppliers have raised a task with a back-end team within Openreach to manually resolve the issues your order is having.

 

Please accept my apologies for the inconvenience caused whilst we work to resolve this as soon as we can.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team