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Change over from standard to Fibre

Heriberto52a
Newbie
Posts: 1
Registered: ‎30-03-2022

Change over from standard to Fibre

Just a query last week (23/03/22) I upgraded to Plusnet Fibre broadband from standard Plusnet.  I was sent an email saying the changeover would happen today 30/03/2022 but so far I have not received a new router.  What is the timescale of receiving Fibre broadband?  Will I receive an email or text when this happens?

2 REPLIES 2
dvorak
Moderator
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Thanks: 6,643
Fixes: 1,485
Registered: ‎11-01-2008

Re: Change over from standard to Fibre


Moderators Note


This topic has been moved from Fibre to My Order

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adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Change over from standard to Fibre

Hey @Heriberto52a, thanks a lot for getting in touch and I'm really sorry about that. While we did request a fibre activation date of 30/03/2022, our suppliers have had to push it back to 05/04/2022 due to engineer availability. 

Looks like you called in yesterday, and a router has now been ordered. Smiley 

 Adam
 Plusnet Help Team - Leeds