Showing results for 
Search instead for 
Did you mean: 

Change my products - problem on website

Posts: 9
Registered: ‎22-04-2017

Change my products - problem on website


When I click "Change my products" on the "Product change" page of my member centre pages I get an error: 


Sorry, An error occurred whilst processing your request.

The error has been recorded and our website team will investigate. Please try again later."

I can see, after a search, this has happened before for others - I just wondered if it is just me today or is it happening for everyone and how can I fix it. I did an online chat but I just got redirected to the same link or the sales team.


Kind regards




Plusnet Help Team
Plusnet Help Team
Posts: 16,875
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: Change my products - problem on website

Hi David,


Apologies for the issue, this can sometimes happen for a few reasons including if there's already a scheduled account change in place.


I've noticed you hold more than one account with us, can you message me on here with the username on here so I can take a look? If you can let me know what changes you wanted to make I can make sure they're in place too.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team