Change my activation date

[#1]

Hello Plusnet 

I have already spoken to customer services to ask for my order to be delayed till Friday 2nd August 2019 I have received e-mail and text message saying my appointment has been changed till 2nd August I am confused i'm very sure I don't need Openreach to visit my address.. all I would like is for my activation date to be changed from 29th July to 2nd August 

Thanks 

Paul

[#2]

Apologies for the poor wording on the ticket. This does appear to be regarding an activation as opposed to an engineer visit.

I hope this helps.

[#3]

Hello Harry
Has this been changed in the correct way will my plusnet service be remotely activated on 2nd August

Thank you

[#4]

That's correct. I would expect your phone and broadband connections to activate on 02/08/19 any time up until midnight.

[#5]

Afternoon I know its early days for my activation can you please check if my order has been committed for 2nd August
Thanks

[#6]

Hi @pjohn21, I've checked this for you and sent confirmation of the committed date for your account for you.

I hope this helps.

[#7]

Thank you Harry for replying back to me fast that's what you call very good customer service

5th August is perfect 

Thank you 

Paul

[#8]

No problem Paul, let us know if there's anything else we can help with