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Change activation date

FIXED
icamaster
Newbie
Posts: 2
Registered: ‎09-07-2018

Change activation date

Hi there!

 

I made an order but I couldn't change the activation and router arrival date as it was the case with other companies. 

Unfortunately I am out of the country until 20th of August. I do not want to pay one month for nothing and there is also no one to receive the parcel for the router. 

Can you change the activation date to 20th and send the router so that it arrives on the 20th? It can also arrive on the saturday before that but no sooner. Thank you!

 

LE. Just solved my problem on the phone. Thanks!

LLE. Not solved entirely as the service was set to be activated on the 28th not 20th (due to my bad accent probably Smiley) ). If this could be fixed it would be great. 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 10,173
Thanks: 3,210
Fixes: 515
Registered: ‎21-04-2017

Re: Change activation date

Fix

Hi there.

As my reply would inevitably contain account information I've responded to the ticket on your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
icamaster
Newbie
Posts: 2
Registered: ‎09-07-2018

Re: Change activation date

Thank you for your help!

Plusnet Help Team
Plusnet Help Team
Posts: 10,173
Thanks: 3,210
Fixes: 515
Registered: ‎21-04-2017

Re: Change activation date

No problems @icamaster, following our conversation via your ticket, I'll check back tomorrow

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team