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Change activation date

Posts: 2
Registered: ‎25-01-2018

Change activation date

Hi all

Apologies as I know this may have been posted numerous time.
But I cannot see the answer on any of the posts.

Switching to fibre BB and phone from sky. Was provided a switch date of 5.2.2018 then the 7.2.2018.
However got a letter from sky stating that transfer will be on the 5.2.2018.

No issuses with the change of date. More of a query as to will I be without service for 2 days. Or will the service continue and the the fibre updates on the 7th.
Hoping both phone and BB remain useable.
Seasoned Hero
Posts: 26,786
Thanks: 969
Fixes: 10
Registered: ‎10-04-2007

Re: Change activation date

IF Sky followed the correct procedure as specified by OFCOM they would not terminate your current service until they received notification from OpenReach that your service had transferred away (i.e. you were now on Plusnet). However Sky are notorious for early terminations - if there is a gap it is more likely to be Sky's fault that Plusnet's - and Sky won't be bothered if they upset you as they are losing you as a user anyway.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Posts: 2
Registered: ‎25-01-2018

Re: Change activation date

Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Change activation date

Hi @adilrasul78



Welcome to the forums, and thanks for choosing Plusnet.

I've checked your order and I have updated your account with a detailed response. You can view this by logging into your account. I hope it clarifies things for you.

If you have any more questions please let me know.

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team