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Change activation date

FIXED
netgroover
Newbie
Posts: 3
Registered: ‎29-11-2017

Change activation date

I've been trying to contact PN via chat (constantly unavailable), phone (45 minute wait times!), and via a ticket (advised me I can cancel!) to amend my activation dates for broadband/phone from 12th December (my mistake) to 16th December.

 

I joined PN because of the award winning customer service and BTs poor ordering system (yes I know PN=BT), so slightly concerned about this.

 

Can anyone help me please?

5 REPLIES 5
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Change activation date

Hi there.

I'm taking a look at this now and I'll update your ticket soon.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
netgroover
Newbie
Posts: 3
Registered: ‎29-11-2017

Re: Change activation date

Thanks, despite the initial problems I managed to talk to [CSA Removed] on chat yesterday who said you were dealing, but that 16th isn't possible as it's a weekend.  

 

In that case he said he was going to change it to the 15th for me, but can you check this has happened and if not please change it to the 15th?

Moderator's note by Dick (Strat) CSA name/s removed to private staff area as per Forum rules

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Change activation date

Fix

I can see it's been changed to the 15th.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
netgroover
Newbie
Posts: 3
Registered: ‎29-11-2017

Re: Change activation date

Thanks

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Change activation date

No problems, let us know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet