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Cashback email not recevied

Sachin
Newbie
Posts: 3
Registered: ‎19-11-2019

Cashback email not recevied

Hi,

I signed up for broadband through the Plusnet website with the £75 cashback offer, my broadband went live in September month. But till date I haven't received any email to get that £75 Cashback.

Regards,

Sachin

5 REPLIES 5
OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Cashback email not recevied

Hi @Sachin

 

Thank you for getting in touch. 

 

Can you please check your inbox and junk mail using: no-reply@plusnetrewards.com

 

Kind Regards

 

Sachin
Newbie
Posts: 3
Registered: ‎19-11-2019

Re: Cashback email not recevied

Hi there,

Yes, I did. I checked all mailbox and junk/spam folders.

There is no any email.

 

Regards,

Sachin

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Cashback email not recevied

Hi @Sachin

 

I have checked over your account and can see that you have had this investigated. 

 

An outcome was provided for yourself. 

 

The responses can be found here and here

 

Kind Regards

 

 

Sachin
Newbie
Posts: 3
Registered: ‎19-11-2019

Re: Cashback email not recevied

Hi,

In the responses you added, its mentioned that they sent email regarding cashback and how to claim it. But in realty I never get any email. Otherwise I would have claimed it. That's the reason I am saying that cashback email is not and never received. Show me proof or Evidence. 

And in another response they phoned and spoke with me and the phone was disconnected. But in realty I have not received any call from plusnet today.

Its just like giving false statement/response to my complaints. I only joined Plusnet by looking at Cashback offer. 

These things doesn't look trustworthy.

Kindly look into this. I never received any email from plusnet for clashback.

 

OllieC
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: Cashback email not recevied

Thank you for getting back to me @Sachin

 

I would like to look into this in more detail for you so have taken personal ownership of your complaint. 

 

A response has been provided here

 

Kind Regards