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Cash back Money saving expert sign up

Posts: 2
Registered: ‎01-03-2017

Cash back Money saving expert sign up

I signed up to contract in October 2016 through money saving expert and was told the offer include £80 cash back. I never received any email every from plus net to my email account (even a welcome email) or any information on this cheque which we expected within 6 months. Now we have to cancel our service due to landlord selling the house and so I am chasing this offer. 

Can you please inform me of steps I can take to recover this?


With thanks


Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 116
Fixes: 3
Registered: ‎02-05-2017

Re: Cash back Money saving expert sign up

Hi homies53, I appreciate this is a while ago but I am more than happy to look into this for you, If you send me a private message with your details on it then I will investigate it and get back to you asap.

Community Gaffer
Community Gaffer
Posts: 26,402
Thanks: 10,062
Fixes: 1,577
Registered: ‎21-04-2017

Re: Cash back Money saving expert sign up

Hi Grainne, sorry to hear you've had to leave Plusnet, and you haven't received your cashback offer.


I've reviewed your account, and because the cashback wasn't redeemed or chased up within 2 months of your activation date, the offer has unfortunately been forfeited under the terms and conditions.


Apologies for any disappointment.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi