Cash back Money saving expert sign up

[#1]

I signed up to contract in October 2016 through money saving expert and was told the offer include £80 cash back. I never received any email every from plus net to my email account (even a welcome email) or any information on this cheque which we expected within 6 months. Now we have to cancel our service due to landlord selling the house and so I am chasing this offer. 

Can you please inform me of steps I can take to recover this?

With thanks

Grainne

[#2]

Hi homies53, I appreciate this is a while ago but I am more than happy to look into this for you, If you send me a private message with your details on it then I will investigate it and get back to you asap.

[#3]

Hi Grainne, sorry to hear you've had to leave Plusnet, and you haven't received your cashback offer.

I've reviewed your account, and because the cashback wasn't redeemed or chased up within 2 months of your activation date, the offer has unfortunately been forfeited under the terms and conditions.

Apologies for any disappointment.