cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot change product in Product Change Tool

FIXED
mikekingsley
Newbie
Posts: 2
Registered: 13-10-2016

Cannot change product in Product Change Tool

Hi,

 

I have had this problem for a while now, but every time i try to change/upgrade my order to fibre using the Product Change Tool in the Member Centre; it only comes up with the broadband package i already have, after i click the 'Change My Products' button.

 

I tried calling but i was on hold 15+ mins, so gave up with that.

Would like to know if upgrading my product online stills works or do i have to call up?

 

Thanks

Mike

Tags (1)
3 REPLIES
Community Veteran
Posts: 38,246
Thanks: 934
Fixes: 56
Registered: 15-06-2007

Re: Cannot change product in Product Change Tool

Fix

Don't do it that way

Phone Customer Options - I am thinking of leaving and see what they will offer you as a deal

Community Veteran
Posts: 26,374
Thanks: 630
Fixes: 8
Registered: 10-04-2007

Re: Cannot change product in Product Change Tool

Don't do it on-line! You'll end up paying the full price with no initial discount.

Find out how much it would cost to move to another ISP and then ring as Jim suggested.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mikekingsley
Newbie
Posts: 2
Registered: 13-10-2016

Re: Cannot change product in Product Change Tool

OK, thanks alot.