Cannot change product in Product Change Tool
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13-10-2016 8:52 PM
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Hi,
I have had this problem for a while now, but every time i try to change/upgrade my order to fibre using the Product Change Tool in the Member Centre; it only comes up with the broadband package i already have, after i click the 'Change My Products' button.
I tried calling but i was on hold 15+ mins, so gave up with that.
Would like to know if upgrading my product online stills works or do i have to call up?
Thanks
Mike
Fixed! Go to the fix.
13-10-2016 8:55 PM
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Don't do it that way
Phone Customer Options - I am thinking of leaving and see what they will offer you as a deal
Re: Cannot change product in Product Change Tool
13-10-2016 9:27 PM
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Don't do it on-line! You'll end up paying the full price with no initial discount.
Find out how much it would cost to move to another ISP and then ring as Jim suggested.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Cannot change product in Product Change Tool
13-10-2016 9:52 PM
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OK, thanks alot.
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