Cannot change product in Product Change Tool

[#1]

Hi,

I have had this problem for a while now, but every time i try to change/upgrade my order to fibre using the Product Change Tool in the Member Centre; it only comes up with the broadband package i already have, after i click the 'Change My Products' button.

I tried calling but i was on hold 15+ mins, so gave up with that.

Would like to know if upgrading my product online stills works or do i have to call up?

Thanks

Mike

[#2 · Accepted solution]

Don't do it that way

Phone Customer Options - I am thinking of leaving and see what they will offer you as a deal

[#3]

Don't do it on-line! You'll end up paying the full price with no initial discount.

Find out how much it would cost to move to another ISP and then ring as Jim suggested.

[#4]

OK, thanks alot.