Thank you. I'm Sorry to hear this
Not sure how you would fare with cancelling as you have gone over 14 days since placing your order, but my advice would be to cancel if you possible can.
If I have learned anything, it is that no one at Plusnet is particularly interested in helping you. I could not get so much as an response from Twitter, and on here the only meaningful official response was to get a telling off for using the word "idiot" when referring to a CS Rep that pretended to sort it out, when he hadn't.
Unfortunately the only way to cancel is Via the phone. Sadly, I can't envisage Plusnet being remotely compassionate about your problems with speaking on the phone, and even if they were, getting through on the phone is so difficult. (I reccomend first thing in the morning, I actually got through by ringing 10 minutes before the lines were officially supposed to open)
Perhaps you could get a friend to help with the call? The CS Rep should be able to talk you through authorising them to talk on their behalf.
My advice would be, if you can cancel, do so! If it is this much trouble at this point, can you imagine the trouble it's going to be if you actually have a problem when it's all up and running?
I sincerely have everything crossed for you, as I know what a headache this all is 🤞🤞🤞
