cancel
Showing results for 
Search instead for 
Did you mean: 

Cancelling a home move - can't contact anybody over the phone!

pacrich
Newbie
Posts: 4
Registered: ‎01-11-2018

Cancelling a home move - can't contact anybody over the phone!

 

 

Hi

How do I cancel/delay a house move that has already been ordered? I have tried replying to open tickets and ringing to no avail. An engineer was due to visit our new address on 5/11/2018 but as this move  has been delayed (long story), I now need to cancel the move until we have a definite completion date. 

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,175
Thanks: 1,050
Fixes: 405
Registered: ‎01-01-2012

Re: Cancelling a home move - can't contact anybody over the phone!

Sorry to hear this.

You'd need to contact us on 0800 013 2632 to arrange this.

This number should get you straight through to the correct team

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
pacrich
Newbie
Posts: 4
Registered: ‎01-11-2018

Re: Cancelling a home move - can't contact anybody over the phone!

Hi

Phoned the number you gave (again) still no one picking up after 40 mins. I'm tying this while waiting. I just need the engineer appt cancelling for my new address and service being maintained at my current address. I just don't want to lose service in a vitally important week for ourselves. Why is it so hard to speak to anyone?

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,913
Thanks: 621
Fixes: 173
Registered: ‎27-04-2007

Re: Cancelling a home move - can't contact anybody over the phone!

Sorry to see this pacrich, I've just checkd your account and can see that the orders have been cancelled already.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team