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Cancelled switch away from Plusnet - will Plusnet services continue?

perishingtardis
Interested
Posts: 1
Registered: ‎05-11-2021

Cancelled switch away from Plusnet - will Plusnet services continue?

Last week I decided to switch my phone and broadband away from Plusnet to Vodafone, so I placed an order with Vodafone, and got the automated "Sorry to see you go" email from Plusnet.

The switch was due to take place on Wednesday 10th November.

However, yesterday I changed my mind, so I cancelled my order with Vodafone.

My question is: will my Plusnet service now continue automatically, or on Wednesday 10th November will I end up with no service at all?

I would like my Plusnet service to continue.

Thanks

2 REPLIES 2
BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Cancelled switch away from Plusnet - will Plusnet services continue?

Hi @perishingtardis, thanks for getting in touch and I'm glad to hear you're looking to stay with our service moving forwards. There will be cease orders in place we need to cancel so as we can do so please can you confirm via the ticket on your account below that this is what you're wanting.
https://www.plus.net/wizard/?p=view_question&id=219384454
I look forwards to hearing from you further.

BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Cancelled switch away from Plusnet - will Plusnet services continue?

Hi @perishingtardis, in regards to the takeover of your service I've updated the ticket below on your account with an update that requires your attention.
https://www.plus.net/wizard/?p=view_question&id=219384454
The ticket itself should have also sent you an email notification. I hope this helps.