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Cancellation request, enabling immediate reorder via Quidco.

FIXED
strawberrymilk
Newbie
Posts: 1
Registered: 07-04-2017

Cancellation request, enabling immediate reorder via Quidco.

Hello,

I placed a BT to Plusnet migration order yesterday evening (06/04/17) but forgot to create it via the Quidco link necessary for cashback.

How may I go about rectifying this oversight, please? Do I have to cancel my initial order; enabling an immediate reorder via Quidco, or is there perhaps another solution?

 

Kind regards,

 

[Removed]

(Plusnet account username)

Moderator's note by Mike (Mav): Personal information removed from a public forum to an area that staff can see.

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,030
Thanks: 736
Fixes: 165
Registered: 25-03-2015

Re: Cancellation request, enabling immediate reorder via Quidco.

Fix

Welcome to the community forums @strawberrymilk.

 

In order to re-order through quidco, you would unfortunately need to cancel the order you've placed, as you've said.

 

The quickest way to do this would be to give our Customer Options Team a call on 0800 013 2632 (Selecting the option for thinking of leaving)

I've checked the wait times and there's currently no wait for this department Wink

 

When signing up the new account, you'd also need to choose a new username.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team