Cancellation frustration: Can customer service call me?
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Cancellation frustration: Can customer service call me?
11-06-2020 12:21 PM
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Yesterday I called Customer service for 25 minutes to get a new contract but when I read the terms they do not correspond with what we talked over the phone. I called today to cancel this new order and after waiting for 20 minutes and no agent taking the call I decided to hang up, as I am at work and was using my morning break for the call.
I would like customer service to call me in order to cancel the order. I need to get this sorted soon because I need a good Internet connection and I would get an online offer where the contract is easier to read and accept.
Re: Cancellation frustration: Can customer service call me?
12-06-2020 1:13 PM
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Thanks for getting in touch @b1234
I believe this should now be sorted
Let us know if this isn't the case
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