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Cancellation frustration: Can customer service call me?

b1234
Newbie
Posts: 3
Registered: ‎11-06-2020

Cancellation frustration: Can customer service call me?

Yesterday I called Customer service for 25 minutes to get a new contract but when I read the terms they do not correspond with what we talked over the phone. I called today to cancel this new order and after waiting for 20 minutes and no agent taking the call I decided to hang up, as I am at work and was using my morning break for the call.

I would like customer service to call me in order to cancel the order. I need to get this sorted soon because I need a good Internet connection and I would get an online offer where the contract is easier to read and accept. 

 

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,128
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Cancellation frustration: Can customer service call me?

Thanks for getting in touch @b1234

I believe this should now be sorted

Let us know if this isn't the case

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team