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Cancellation before installation

Posts: 1
Registered: ‎15-02-2017

Cancellation before installation

I ordered fibre broadband with Plusnet last week and now want to cancel -- I've been charged an installation fee and the amount for the first month. Does anyone know if these will be refunded to me if I cancel? My service isn't due to be installed until February 27th.



Plusnet Staff
Plusnet Staff
Posts: 2,156
Thanks: 374
Fixes: 117
Registered: ‎22-08-2015

Re: Cancellation before installation

Hi there,

I'm sorry to hear you would like to cancel your order.

You're currently within your 14 day cooling off period from when you first signed up to us. If you contact us on 0800 013 2632 (Selecting option 1, then option 2) the Customer Options team will be able to provide a full refund and process the cancellation.

If there's anything I can do to help you choose to stay please let me know.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff