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Cancellation before installation

plasticniki
Newbie
Posts: 1
Registered: 15-02-2017

Cancellation before installation

I ordered fibre broadband with Plusnet last week and now want to cancel -- I've been charged an installation fee and the amount for the first month. Does anyone know if these will be refunded to me if I cancel? My service isn't due to be installed until February 27th.

 

Thanks.

1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Cancellation before installation

Hi there,

I'm sorry to hear you would like to cancel your order.

You're currently within your 14 day cooling off period from when you first signed up to us. If you contact us on 0800 013 2632 (Selecting option 1, then option 2) the Customer Options team will be able to provide a full refund and process the cancellation.

If there's anything I can do to help you choose to stay please let me know.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support